How to Install Firmware Update on G4 and G5 Theragun Devices: PRO, Elite and Prime
Since it seems the device to phone connection is not the strongest, we have found laying the phone literally on top of the device while performing the update is the best method. Do not exit the app or let the phone go into sleep mode while updating or else it will fail.
Error: When trying to update the firmware via the app you might get this error popup:
Also the Theragun will be stuck on this screen:
We tried holding down power button, hold arrows down.. ejecting battery. Nothing seemed to wipe the stuck screen. Until...
Solution: If stuck, uninstall the app, reinstall it.
Then login to the app again and reconnect the app to your device. Then, start the update and lay the phone on top of the gun and ensure your phone's screen doesn't go into sleep mode. You will begin to see the update bar move and make progress on the Theragun PRO, which means the software update is successfully downloading.
If you still have issues, please try again to trigger the firmware update again as it may take a few times. Please remember to keep the phone close to the device (laying it on top of it is best) while performing the update.
As a reminder, you are unable to leave the app or put the phone in sleep mode during this update or else it will fail. Please try again and make sure you have the latest app update from the Apple Store or Google Play Store.
How to Install the Firmware
First, go to the profile icon in the upper right hand corner of the app:
Then, click on Theragun Devices:
Then, click on the device name, in our case Theragun PRO:
Then you will land on this screen with the Device Firmware status. If your firmware status says Current, then you do not need to update the device:
If it says Update Firmware, simply click it and follow the instructions above (do not turn off device, do not leave app, and lay your phone on top of the Theragun while it updates). If it fails, uninstall the app, reinstall the app, and try to do this again until it succeeds.
If you need more help please contact Theragun directly for the best up to date information, this is intended as a helpful guide only.
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Author Bio Gideon is the founder and Director of Purchasing at Recreation of LA. A Los Angeles native, Gideon spent a decade working in purchasing, merchandising and content development, before launching Recreation of LA. In his free time Gideon likes playing basketball, lifting weights, and reviewing the latest fitness tech.